Terms of Use

Terms of Use

Welcome to the Alohasyndicate.com Web Site (the "Site"). Alohasyndicate.com provides this Site as a service to its customers. Please review the following basic rules, including an Arbitration Agreement, that govern your use of our Site (the "Agreement"). Please note that your use of our Site constitutes your agreement to follow and be bound by these terms. If you do not agree to these terms, please do not use this Site.

Although you may "bookmark" a particular portion of this Site and thereby bypass this Agreement, your use of this Site still binds you to the terms. Alohasyndicate.com reserves the right to update or modify these Terms and Conditions at any time without prior notice. Your use of the Alohasyndicate.com web site following any such changes constitutes your agreement to follow and be bound by the Terms and Conditions as changed. For this reason, we encourage you to review these Terms and Conditions whenever you use this web site.

Usage Restrictions

All of the content you see and hear on the Alohasyndicate.com web site, including, for example, all of the page headers, images, illustrations, graphics, audio clips, video clips, and text are subject to trademark, service mark, trade dress, copyright and/or other intellectual property rights or licenses held by Alohasyndicate.com, one of its affiliates or by third parties who have licensed their materials to Alohasyndicate.com. The entire content of the Alohasyndicate.com web site is copyrighted as a collective work under U.S. copyright laws, and coordination, arrangement and enhancement of the content.

The content of the Alohasyndicate.com web site, and the site as a whole, are intended solely for the personal, noncommercial use by the users of our site. You may download, print or store selected portions of the content, provided you (1) only use these materials for your own personal, noncommercial use, (2) do not copy or post the content on any network computer or broadcast the content in any media, and (3) do not modify or alter the content in any way, or delete or change any copyright or trademark notice.

No right, title or interest in any content or materials is transferred to you as a result of any such activities. Alohasyndicate.com reserves complete title and full intellectual property rights in any content you download, reproduce, print, redistribute or store from this web site.

Aloha Syndicate is a federally registered trademark. Except as noted above, you may not copy, download, reproduce, modify, publish, redistribute, retransmit, publicly display, publicly perform or create derivative works from the content without first obtaining written permission from Alohasyndicate.com.

User Comments, Feedback, Postcards and Other Submissions

All comments, feedback, postcards, suggestions, ideas, and other submissions disclosed, submitted or offered to Alohasyndicate.com on or by this Site or otherwise disclosed, submitted or offered in connection with your use of this Site (collectively, the "Comments") shall be and remain Alohasyndicate.com property. Such disclosure, submission or offer of any Comments shall constitute an assignment to Alohasyndicate.com of all worldwide rights, titles and interests and shall not be limited in any way in its use, commercial or otherwise, of any Comments. Thus, Alohasyndicate.com will own exclusively all such rights, titles and interests and shall not be limited in any way in its use, commercial or otherwise, of any Comments. Alohasyndicate.com is and shall be under no obligation (1) to maintain any Comments in confidence; (2) to pay to user any compensation for any Comments; or (3) to respond to any user Comments.

You agree that no Comments submitted by you to the Site will violate any right of any third party, including copyright, trademark, privacy or other personal or proprietary rights(s). You further agree that no Comments submitted by you to the Site will be or contain libelous or otherwise unlawful, abusive or obscene material. You are and shall remain solely responsible for the content of any comments you make.

Pricing Policy

At Alohasyndicate.com, our commitment is to offer convenience, service, and product availability on-line at compelling prices every day, with certain limited time offerings of merchandise at promotional prices. While merchandise offered on-line at Alohasyndicate.com will usually be priced the same as merchandise offered at our affiliate Aloha Syndicate stores, in some cases, Aloha Syndicate stores may have different prices or promotional events at different times.

Colors

We have done our best to display as accurately as possible the colors of the products shown on the Alohasyndicate.com web site. However, because the colors you see will depend on your monitor, we cannot guarantee that your monitor's display of any color will be accurate.

Correction of Errors and Inaccuracies

The information of the Alohasyndicate.com web site may contain typographical errors or inaccuracies and may not be complete or current. We therefore reserve the right to correct any errors, inaccuracies or omissions and to change and update information at any time without prior notice (including after you have submitted your order). We apologize for any inconvenience this may cause you. If you are not fully satisfied with your Alohasyndicate.com purchase you may return it with the original Alohasyndicate.com packing receipt. Please see our Return Policy.

Typographical Errors

In the event an Alohasyndicate.com product is listed at an incorrect price due to typographical error or systems error, Alohasyndicate.com shall have the right to refuse or cancel any orders placed for product listed at the incorrect price. Alohasyndicate.com shall have the right to refuse or cancel any such orders whether or not the order has been confirmed and your credit card charged. If your credit card has already been charged for the purchase and your order is canceled, Alohasyndicate.com shall issue a credit to your credit card account in the amount of the incorrect price.

Term: Termination

These terms and conditions are applicable to you upon your accessing the site/ or completing the registration or shopping process. These terms and conditions, or any of them, may be terminated by Alohasyndicate.com without notice at any time for any reason. The provisions relating to Copyrights, Trademark, and Miscellaneous, shall survive any termination.

Notice

Alohasyndicate.com may deliver notice to you by means of electronic mail, a general notice on the site, or by written communication delivered by first class U.S. mail to your address on record in Alohasyndicate.com account information.

Enforcement of Terms and Conditions

By accessing and using the Alohasyndicate.com web site, you agree that your access to and use of the Alohasyndicate.com web site is subject to these Terms and Conditions, as governed and interpreted pursuant to the laws of the Commonwealth of Pennsylvania, United States of America.

Use of Site

Harassment in any manner or form on the site, including via e-mail and chat or by obscene or abusive language is strictly forbidden. Impersonation of others, including an Alohasyndicate.com or other licensed employee, host, or representative as well as other members or visitors on the site is prohibited. You may not upload to, distribute, or otherwise publish through this site any content which is libelous, defamatory, obscene, threatening, invasive of privacy or publicity rights, abusive, illegal, or otherwise objectionable which may constitute or encourage a criminal offense, violate the rights of any party or which may otherwise give rise to liability or violate any law. You may not upload commercial content on the site or use the site to solicit others to join or become members of any other commercial online service or organization.

Indemnification

You agree to indemnify, defend, and hold harmless Alohasyndicate.com, its officers, directors, employees, agents, licensors and suppliers (collectively the "Service Providers") from and against all losses, expenses, damages and costs, including reasonable attorney's fees, resulting from any violation of these terms and conditions or any activity related to your account (including negligent or wrongful conduct) by you or any other person accessing the site using your Internet account.

Third Party Links

In an attempt to provide increased value to our visitors, Alohasyndicate.com may choose various third-party web sites to link to from its own site. However, even if the third party is affiliated with Alohasyndicate.com, Alohasyndicate.com has no control over these linked sites, all of which have separate privacy and data collection practices, independent of Alohasyndicate.com. Alohasyndicate.com has no responsibility or liability for these independent policies or actions and is not responsible for the privacy practices or the content of such web sites. These linked sites are only for your convenience and therefore you access them at your own risk. Nonetheless, Alohasyndicate.com seeks to protect the integrity of its web site and the links placed upon it and therefore requests any feedback on not only its site, but for sites it links to as well (including if a specific link does not work).

Payment Options (Web)

We accept Visa, MasterCard, American Express, and PayPal. We also accept pre-paid credit cards so long as the card has a billing address attached to it. 

We cannot split payments between credit cards. Please note orders are subject to review.

Please Note:

You will not be charged for items purchased with a credit card until they are shipped. Items purchased on debit card may be billed immediately upon order confirmation.

For your security, your billing name and address must match that of the credit card used for payment. We reserve the right to cancel any order that does not match these criteria. 

Sales Tax & Duty

US Sales Tax

We are required to collect sales tax for deliveries to the following US states: AL, AZ, CA, CO, CT, FL, GA, ID, IL, IN, KS, KY, LA, MA, ME, MD, MI, MN, MO, NE, NJ, NM, NY, NV, NC, OH, OR, PA, RI, SC, TN, TX, UT, VA, VT, WA, WI + Washington DC. The tax rate applied to your order will generally be the combined state and local rate for the address to which your order is shipped. We are required to collect tax on shipping charges when applicable.

Canadian Tax & Duty 

Any order being shipped to Canada may be subject to import duties and taxes that are levied and collected during checkout. A summary of these charges will be included in the Tax & Duty fee line. The order total presented at checkout will be the exact amount that you will be billed. There will not be any additional costs billed upon delivery.

Shipping Methods & Timelines

During checkout, you will be prompted to choose a shipping method for your item(s). (Please note, some items may offer only one shipping method.)

Generally, you will have the option of upgrading your shipping method for faster delivery. If you choose to upgrade your shipping method, your order must be received and clear credit authorization by 12:00 p.m. (noon) PST or your order may not be processed until the following business day. (Business days are Monday-Friday, excluding federal holidays within the United States.)

Continental US (Excl Alaska & Hawaii)

Hawaii & Alaska

Canada

Please Note

Orders are shipped on business days only. Business days are Monday-Friday, excluding federal holidays within the United States.

Your shipping and handling cost will automatically compute during checkout.

Any order being shipped to Canada may be subject to import duties and taxes that are levied and collected during checkout. A summary of these charges will be included in the Tax & Duty fee line. The order total presented at checkout will be the exact amount that you will be billed. There will not be any additional costs billed upon delivery.

You will not be billed for items purchased with a credit card until the items have shipped. You may be billed for items purchased with a debit or bank card immediately upon order confirmation.

Orders cannot be shipped to Canadian P.O. Boxes.

The customs processing time frame is not included in the shipping timeline estimate.

Order Status

The status of your order is supplied by kapacollective.com. It represents the progress of your order between the time it is placed and the time it ships from our warehouse. To find the status of your order: 

Check your email - We send you regular emails regarding the status of your order.

Contact us - If you still have questions about your order, please contact at service@alohysndicate.com

When will my order ship?

Shipping times kick in when your item(s) have left our distribution center. Please allow for 1-2 business days for processing at our distribution center before your order is shipped

Cancellations

Orders or parts of an order may be cancelled by our system for various reasons. Possible reasons include:

Your item has become unavailable

We are having difficulty processing your payment information

We are unable to ship to the address provided

 If your order is cancelled, you will receive notice via email. You will not be billed for any cancelled items. Once an order is cancelled, it cannot be reprocessed and must be submitted again on our website. If you are interested in purchasing items similar to those unavailable, you may contact Customer Service for recommendations.

Customer Requested Cancellations

Our system is designed to process and ship orders as quickly as possible. After you have clicked "Place Your Order", you cannot cancel or change your order. Once you receive your order in the mail, you may simply return any unwanted items by following our Return Instructions.

Returns & Exchanges

We want all our member of our Ohana to be 100% satisfied with their purchase. If you're looking to make a return, rest assured. Returns are free and can be done in person or by mail.

In-Store Purchase Returns

In-store return: If customer returns product(s) purchased from a Kapa Collective Store, within (30) days of the purchase date with the original receipt, to a Kapa Collective Store, in its original condition and with the tags still attached, customer will receive a refund in the same form of payment used at the time of purchase. Merchandise purchased in one of our Retail Locations must be returned or exchanged at the same location.

Return of Sale Items: Sale items that are not accompanied by the original receipt are non-refundable and non-returnable.

Returns after 30 days: We are sorry, but we do not accept returns for any products purchased more than 30 days ago.

On-line returns

Items purchased online may be returned or exchanged by mail in their original condition and accompanied by the original packing slip within 30 days. 

Returns after 30 days - If customer returns product(s) purchased from a Brand’s official e-commerce site after thirty (30) days, no credits or exchanges will be issued.

Standard Return Shipping

Mail returns require 7-10 business days to process.

Refunds will be given within 14 days of receipt of the returned merchandise.

Customers will be notified via email when the return has been processed and a credit has been issued to the original form of payment. 

How to Submit a Return via Mail or Online

Complete the online returns process, and follow the instructions one returns online pages.

Account Terms

Opening an account

Opening an account on alohasyndicate.com is easy. To register your information, simply click Login or follow the prompts when placing an online order. Opening an account offers you a safe and convenient way to shop, check your order status, and receive emails about your order. 

Kapa Collective values your privacy. Please refer to our “Privacy Policy” for more information. 

Account Benefits 

Enjoy the advantages of your user account at www.kapacollective.com:

News & Exclusive Offers - Sign up to receive email updates on special promotions, sales alerts, new product announcements, gift ideas, and more.

VIP access to events and promotions - Receive priority access to our in-store events, parties, jam sessions, potlucks, and other fun stuff!

Order History - Receive important information regarding the status and your orders.

Faster and Easier Checkout - Configure your billing and shipping information to make checkouts a breeze. 

Revisions to Terms & Conditions

We Reserve the Right to Update and Revise These Terms of Use at Any Time: Things happen quickly, both inside and outside of Kapa Collective, so we will sometimes review these Terms to make sure they accurately reflect developments in current law and our business operations. We reserve the right to update and revise these Terms at any time. We’ll make sure to also change the “Effective Date” at the top of this page so you can tell if these Terms have changed since your last visit. Please review these Terms regularly because once we post any changes, your continued use of the Services constitutes your acceptance of the revised Terms.

License granted to Kapa Collective

We want to hear from you. Occasionally, you may see areas on the Services where you can post information or communicate with us or other users. We hope you will use these tools to meet the rest of our community and give us your feedback.

These areas may be in the form of social media posts, bulletin boards, chat rooms, comment areas, billboards, forums, news groups, postings sections or similar communications facilities.

Most importantly, we want you to know that you will keep all ownership or license rights in your User Content (as defined below), including the right to grant additional licenses to your User Content. There are no restrictions on your ownership and license rights in your User Content unless you otherwise agree in writing. However, when you provide your User Content to us, we need to be able to do certain things with it as described below.

We do not own any of your content, although by providing content to us, you may grant us a license to use it, as we’ll discuss here.

When you submit, distribute, transmit, or post any communications or any other material to Kapa Collective (either through the Services; through our pages on third party sites, such as Instagram, Twitter and Facebook; or through activities in our stores, such as when you take pictures in our store photo booths. This is collectively “User Content”), you give us a right and license to use, copy, reproduce, process, adapt, modify, publish, transmit, display, and distribute your User Content in any and all media formats or distribution channels. You agree that this license includes the right for Kapa Collective to use your User Content to provide, promote, and improve the Services. You agree that this license is irrevocable, non-exclusive, perpetual, worldwide, transferable, sublicensable, fully paid, royalty-free, and will survive termination of your Account. Please note that we may use User Content without compensation of any kind to you, including if we use User Content for advertising or promotional purposes. Be assured you have our thanks. Lots of it.

You also agree that if your User Content contains any ideas, concepts, know-how, or techniques, we can use the User Content and anything it contains for any purpose including, but not limited to, developing, manufacturing, and marketing products.

In addition to giving Kapa Collective a license, you also give each user of the Services an irrevocable, non-exclusive, perpetual, worldwide, transferable, sublicensable, fully paid, and royalty-free right and license to access your User Content through the Services and to use, edit, modify, publish, reproduce, distribute, prepare derivative works of, display, perform, adapt, and promote such submissions, including after any termination of your Account.

The bottom line is that if you share something with us, you keep ownership of it and can continue to do anything you want with it, but you allow us and our other users to use your User Content as we see fit. If you don’t agree to these conditions, then please don’t provide the materials to us.

View our Privacy Policy.